FAQ's

Got a question? We're here to answer! If you don't see your question here drop us a line on our Contact Page

Where are you located?
Our office is located in the heart of the Israeli Diamond Exchange (Shimson building Ramat-Gan, Israel).

Are your diamonds natural?
We are licensed by the Israeli government to trade diamonds. All our diamonds are NATURAL and untreated.

Does Lilo diamonds sell treated gemstones?
Yes. Gemstones commonly undergo treatments to intensify the stone's natural color and clarity, making the gemstone more beautiful and valuable. These treatments are common and permanent.

Does Lilo diamonds provide certificate?
Yes. We provide a professional Gemological lab certificate with each item we sell.

Why are your prices so attractive?
As a diamond trader in the Israeli Diamond Exchange we have first choice in buying and selling diamonds. This eliminates the middleman enabling us to sell to our customers at wholesale prices.

What is your return policy?

Free Return - Lilo Diamonds makes returns easy. No matter what your reason is, US customers can return items up to 14 days from the Delivery date — free!

Lilo Jewelry will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.

Please read our return policy here.

What is your shipping policy?
Free shipping - please read our shipping policy here.

I'd like to place an international order. Do I pay import customs fees to Lilo Diamonds or to FedEx / DHL?

United State - Import custom tax to United State from Israel is 0%.

All other countries - Customers are responsible to pay the customs taxes/VAT etc. Your country of residence may impose additional customs and import fees! please check the laws in your country of residence whether import duties or taxes are applicable. We cannot be held responsible for any charges incurred in importing diamonds to the client's country of residence. We can not offer any returns on custom and import fees.


Do you offer custom orders?
Yes we do. If you are looking for a particular gemstone or jewelry, we can help. We have a team of designers, jewelry artisans, and gemstone dealer partners who will be glad to help you create your dream piece of jewelry. Simply contact us or read our process here.

What are your payment methods?
You can pay via PayPal or credit card. If you want to make a bank transfer or choose any other method, please contact us here.

Do you offer monthly payments?
Yes. We offer monthly payment Via Affirm. 
You can choose Affirm as a payment method during checkout and seamlessly apply for a loan to pay for your items right then. 

When you buy with Affirm, there are no hidden fees. Instead, you get a simple, easy, transparent way to shop.

Will I receive a discount if I pay by bank wire?
Yes. Bank wire customers receive a 3.0% discount off their entire order.
contact us for more details

How long will it take to get my order?
3 - 12 business days for processing your order. And approx. 2 - 4 days shipping to your door. We ship with secured and insured DHL / FedEx.

Are your shipments secure?
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.

How can I Contact Lilo Diamond Team? 
US Toll Free: 1 -800-542-2057 - Opening Hours: 10:00AM - 5:00PM (ET Time)
WhatsApp: +972545558823
Email: sales@lilodiamonds.com